Returns & Repairs Policy

At Diamonds for Everyone, every jewellery piece is crafted with care. Because each order is custom-made or individually sourced,  we do not offer returns for change of mind. However, we always stand behind the quality of our jewellery.

✔ Returns for Faults or Issues

If your item arrives with any manufacturing defect, or you experience any issue within 30 days of delivery, we will:

• Inspect the item
• Repair it, or
• Replace it, or
• Offer a return and refund (only if the issue cannot be fixed)
  To lodge a claim, please contact us within 30 days of receiving your order.

✔ Resizing Policy

We offer:

• Free resizing up to 2 sizes up and 2 sizes down.
• If you require resizing beyond this range, additional charges may apply due to metal adjustment and structural changes.

✔ Change-of-Mind Policy

We do not offer returns or refunds for:

• Change of mind
• Wrong design selection
• Customer-ordered incorrect specifications

This is because every piece is made to order or tailored to your selected diamond and design.

Return Shipping

If a defect is confirmed, we cover insured return shipping.
If the ring requires resizing due to wrong size provided, the customer may be responsible for postage.

Contact Details: 

Email: info@diamondsforeveryone.co.nz
Phone: +64 2902 730 474